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Frequently Asked Questions

RETURNS

Q: Do you have a return policy?

A: Yes of course! Online purchases made through APEARA.COM are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores. Refunds are only available for online purchases returned by mail. Merchandise returned to Apeara.com


Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).

GIFT CARDS, E-GIFT CERTIFICATES, EARRINGS, AND ONLINE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED. APEARA BRANDED MERCHANDISE MAY BE RETURNED BY MAIL ONLY.

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.


  • Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).
  • Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
  • Mail your online returns to the following address:

Apeara.com
Attention: Online Returns
3833 Steele Street Suite B
Denver, CO 8020

PAYMENTS

Q: What type of payments do you accept?

A: All major credits cards, and PayPal

Q:How log does it take for payments to clear?

A: In most cases instantly but allow 24 hours

SHIPPING

Q: How long does shipping take?

A: We always try and ship within 48 hours. However depending on multiple factors shipping can take up to 21 days.

Q: How much is shipping?

A: This depends on the product weight and only varies depending on handling charges.